Privacy and Security

1. Information We Collect
We may collect the following personal information when you interact with our website or services:

• Personal Identifiers: Name, email address, phone number, billing/shipping address.
• Order Information: Details related to orders, quotes, and custom packaging preferences.
• Payment Information: Payment details for transactions (processed securely through third-party providers).
• Communication Data: Emails, messages, and SMS interactions.
• Technical Information: IP address, browser type, and website usage data collected through cookies and tracking technologies.

2. How We Use Your Information
We use the personal information we collect for the following purposes:

• To process orders, payments, and shipments.
• To provide pricing quotations and respond to customer inquiries.
• To send order confirmations, shipping updates, and customer support messages via SMS and email.
• To improve our website, services, and user experience.
• To send promotional offers (only if consent is provided).
• To comply with legal and regulatory requirements.

3. Who We Share Your Information With
We do not sell or rent your personal information. However, we may share your data with:

• Service Providers & Partners: Third-party vendors who help process payments, fulfill orders, and provide customer service.
• Legal Authorities: If required by law or to protect our business.
• Marketing & Advertising: Only if explicit consent is provided.

SMS consent is not shared with third parties for marketing purposes.

4. SMS Consent & Communication
By providing your phone number, you agree to receive order updates, pricing details, and customer support messages via SMS.

• Message Frequency: May vary based on your interactions.
• Opt-Out Option: You can stop receiving SMS messages anytime by replying STOP to any message.
• Message & Data Rates: Standard carrier charges may apply.

We do not share your SMS consent with third parties for marketing purposes.

5. How We Protect Your Information
We take security seriously and implement industry-standard measures to protect your personal information from unauthorized access, loss, or misuse. However, no online transmission is 100% secure, so we encourage you to take precautions when sharing sensitive data.

6. Your Privacy Rights
You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing emails and SMS messages at any time.
• Request details about how your information is used.

For any privacy-related requests, please contact us at James@packagingforestllc.com.

7. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Your continued use of our website and services constitutes acceptance of these changes.