This Return & Refund Policy applies to all packaging products offered by Packaging Forest LLC, including custom boxes, mylar bags, cartons, pouches, labels, and related packaging products.
All custom packaging products are manufactured according to customer-provided specifications such as size, material, printing, finishing, and quantity.
Due to the customized nature of these products:
If a manufacturing defect occurs, customers may request a reprint or refund after review and approval.
Returns are accepted only for standard, non-custom packaging items, provided that:
Products not meeting these conditions are not eligible for refund.
Customers must contact Packaging Forest LLC before returning any product. Returns sent without authorization may not be accepted.
Customers are responsible for arranging and paying for return shipping unless the return is due to a verified production error.
After returned items are received and inspected, refunds are processed within 5 business days using the original payment method.
To request return authorization or report production issues, contact:
Packaging Forest LLC
1621 Hughes Rd #332
Grapevine, TX 76051, United States
Email: sales@packagingforestllc.com
Phone: +1 (409) 916-7755
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST)